Player Wellbeing
Gaming at ji3 is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built real tools to help you stay in control.
Under Philippine law and PAGCOR regulations, online casino-style gambling is restricted to persons aged 21 years and older. ji3 enforces this age restriction rigorously through our Know Your Customer (KYC) verification process.
Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned, and the matter may be referred to the appropriate authorities.
Age Verification
We don't just ask for your birthday — we verify it. Every ji3 player goes through a mandatory KYC process before they can deposit or play. Here's how it works:
Provide your full name, date of birth, email address, and mobile number during sign-up. All information must be accurate and truthful.
Upload a clear photo of a valid Philippine government-issued ID — such as a PhilSys ID, passport, driver's license, SSS ID, or UMID — showing your full name and date of birth.
Our compliance team reviews your submission. Accounts that cannot be verified as 21+ will not be approved. Verified accounts are cleared for deposits and gameplay.
ji3 continuously monitors accounts for signs of underage access. Additional verification may be requested at any time if our systems flag a concern.
Player Protection Tools
ji3 gives every registered player access to a full suite of responsible gaming tools — available directly through your account dashboard or by contacting our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your ji3 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases require a 7-day cooling period.
Set a maximum session duration. When your time is up, ji3 will notify you and, if you choose, automatically log you out. This helps prevent the kind of extended play sessions that can lead to chasing losses or losing track of time.
Define the maximum amount you are willing to lose over a set period. Once your loss limit is reached, ji3 will prevent further wagering until the period resets. This is one of the most effective tools for preventing problem gambling behavior.
Take a short break from gaming by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account is suspended for gaming activity. You can still access your account to withdraw funds.
If you feel you need a longer break, self-exclusion allows you to block your ji3 account for a minimum of 6 months, up to permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. A quick reality check can make a big difference in keeping your gaming fun and within budget.
Know the Signs
Problem gambling can affect anyone — regardless of age, income, or background. The earlier it's recognized, the easier it is to address. Ask yourself honestly: do any of these statements sound familiar?
I spend more money on gambling than I originally planned, and it's hard to stop once I start.
I gamble to escape stress, anxiety, loneliness, or problems at home or at work.
After losing, I feel a strong urge to keep playing to win back what I lost ("chasing losses").
I have borrowed money, sold belongings, or neglected bills to fund my gambling.
Family members, friends, or colleagues have expressed concern about how much I gamble.
I feel restless, irritable, or anxious when I try to cut down or stop gambling.
I have lied to people close to me about how much time or money I spend on gambling.
If you answered yes to two or more of these questions, we strongly encourage you to use ji3's self-exclusion tools and reach out to a professional support service.
Healthy Gaming Habits
Most ji3 players enjoy gaming as a fun pastime without any issues. Here are some habits that keep it that way:
Decide how much you can afford to lose — treat it like entertainment spending, not an investment. Use ji3's deposit limit tool to enforce it automatically.
Losing streaks are a normal part of gambling. Chasing losses by betting more is one of the fastest paths to problem gambling. Accept losses as the cost of entertainment and walk away.
Step away from the screen regularly. Use ji3's session time limit feature to get automatic reminders. Gaming should fit into your life — not take it over.
Alcohol and other substances impair judgment and lower inhibitions. Avoid gambling when you're not in a clear, calm state of mind.
Self-Exclusion
Self-exclusion is a powerful tool. If you feel you need a break — whether for a few months or permanently — ji3 makes it straightforward to request. Here's how:
Log in to your ji3 account and navigate to Account Settings → Responsible Gaming.
Select Self-Exclusion and choose your exclusion period: 6 months, 1 year, 3 years, or permanent.
Confirm your request. Your account will be suspended for gaming within 24 hours. You may still withdraw your balance.
You'll receive a confirmation email. ji3 support is available 24/7 if you need assistance or have questions about your exclusion.
Alternatively, contact our support team directly via live chat or email to request self-exclusion — no account login required.
Support Resources
If gambling is affecting your life or the lives of people around you, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming programs for all licensed operators in the Philippines. PAGCOR's responsible gaming framework sets the standards that ji3 follows.
The NCMH Crisis Hotline provides free, confidential mental health support 24/7. If gambling-related stress, anxiety, or depression is affecting you, trained counselors are available to help. Hotline: 1553 (toll-free in PH).
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Manila, Cebu, and Davao.
The DSWD provides social protection services including counseling and financial assistance for individuals and families affected by problem gambling. Contact your local DSWD field office for referrals and support services.
Our dedicated responsible gaming team is available 24/7 via live chat in the ji3 app. They can help you set limits, activate self-exclusion, or simply talk through your concerns — confidentially and without judgment.
ji3 provides in-app self-assessment questionnaires based on internationally recognized screening tools. These help you evaluate your own gambling behavior honestly and decide whether to seek further support.
Play Responsibly
ji3 is built for Filipino players who want great entertainment — slots, live casino, bingo, baseball betting, and more — all in a safe, responsible environment. Set your limits, play within your means, and enjoy the game. 21+ only.