Frequently Asked Questions

ji3 is open to Philippine residents who are 21 years of age or older. This is in line with PAGCOR regulations governing online casino-style gaming in the Philippines. You must complete our Know Your Customer (KYC) verification process — which includes submitting a valid government-issued ID — before you can deposit or play. Accounts that cannot be verified as 21+ will not be approved.

Creating a ji3 account is quick and straightforward:

• Visit the ji3 registration page and fill in your full name, date of birth, email address, and mobile number.
• Create a strong password for your account.
• Verify your mobile number via the OTP sent to your phone.
• Complete KYC verification by uploading a valid Philippine government-issued ID (PhilSys ID, passport, driver's license, SSS ID, or UMID).
• Once approved, you're ready to deposit and play.

The entire process typically takes less than 10 minutes. KYC review is usually completed within 24 hours.

Any one of the following valid Philippine government-issued IDs is accepted:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PRC ID
• Voter's ID

Make sure the photo is clear, all four corners of the ID are visible, and the details — especially your full name and date of birth — are legible. Blurry or cropped submissions will be rejected and you'll need to resubmit.

No. Each player is allowed one account only. Creating multiple accounts is a violation of ji3's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your account, contact our support team to recover it rather than registering a new one.

On the ji3 login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. If you don't see it, check your spam or junk folder. The reset link expires after 30 minutes for security reasons. If you're still having trouble, contact our 24/7 support team via live chat.

Some details like your email address and mobile number can be updated directly in Account Settings. Changes to your registered name or date of birth require you to contact our support team and submit supporting documentation, as these are tied to your KYC verification. ji3 does not allow changes that would misrepresent your identity.

ji3 supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). ji3 does not accept credit card deposits or any form of cryptocurrency, in compliance with Philippine payment regulations.

The minimum deposit at ji3 is ₱100 for GCash and PayMaya. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit, though large deposits may trigger additional verification checks as part of our anti-money laundering compliance procedures.

GCash and PayMaya deposits are credited to your ji3 account almost instantly — usually within 1 to 5 minutes. Bank transfers may take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number and we'll sort it out right away.

Withdrawal processing times at ji3:

• GCash / PayMaya: 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

Withdrawals are processed during business hours (8 AM – 10 PM PHT). Requests submitted outside these hours are queued and processed the next business day. First-time withdrawals may take slightly longer due to additional security checks.

ji3 does not charge withdrawal fees for GCash and PayMaya. For bank transfers, a small processing fee of ₱15–₱25 may apply depending on the receiving bank. The minimum withdrawal amount is ₱200. Withdrawals must be made to an account registered in your own name — third-party withdrawals are not permitted.

ji3 offers a wide range of games and betting options for Filipino players:

• Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time
• Slots: Hundreds of slot titles from leading game providers
• Bingo: Online bingo rooms with multiple game variants
• Sports Betting: Baseball (including PBA and MLB), basketball, boxing, UFC, and more

New games and betting markets are added regularly. Check the ji3 lobby for the latest additions.

Yes. All ji3 games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed from licensed studios with professional dealers, and all game results are logged and verifiable. ji3 operates under PAGCOR regulatory oversight, which includes game fairness requirements.

Selected slot titles on ji3 offer a demo / free play mode that lets you try the game without wagering real money. Live casino games and sports betting require a real-money account. Demo mode is a great way to learn the rules and mechanics of a new slot before committing your balance.

ji3 covers a broad range of sports popular with Filipino bettors, including:

• Baseball: PBA, MLB, KBO, NPB, and international leagues
• Basketball: NBA, FIBA, and local leagues
• Boxing & MMA: Major bouts including Filipino fighters and UFC events
• Football (Soccer): Premier League, La Liga, Champions League
• Volleyball: UAAP, PVL, and international competitions

Live in-play betting is available for selected events, letting you place bets while the action is happening.

ji3 offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses come with wagering requirements that must be met before winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most ji3 promotions are automatically credited to your account when the qualifying conditions are met — such as making a minimum deposit or using a promo code. Some promotions require you to opt in via the Promotions page in your account dashboard before making the qualifying deposit. Always check the specific terms of each promotion to make sure you follow the correct steps.

Yes. ji3 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA), real-time fraud monitoring, and strict anti-money laundering (AML) procedures to keep your account and funds safe.

To enable 2FA on your ji3 account, go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use SMS-based OTP or an authenticator app. We strongly recommend enabling 2FA — it adds a critical extra layer of protection against unauthorized access, especially if your password is ever compromised.

If you suspect your ji3 account has been accessed without your permission, take these steps immediately:

• Change your password right away via Account Settings.
• Contact our 24/7 support team via live chat to flag the issue and temporarily lock your account if needed.
• Review your recent transaction history for any unauthorized activity.
• Change the password of the email address linked to your ji3 account as well.

Our security team will investigate and respond promptly.

ji3 provides a full suite of responsible gaming tools accessible from your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits: Define the maximum amount you're willing to lose over a set period.
• Session Time Limits: Get notified or automatically logged out after a set play duration.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block your account for 6 months, 1 year, 3 years, or permanently.
• Reality Check Reminders: Periodic pop-ups showing your session time and spending.

For more details, visit our Responsible Gaming page.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion period. Your account will be suspended for gaming within 24 hours. You can still log in to withdraw your remaining balance during this period. Self-exclusion cannot be reversed before the chosen period ends. You can also request self-exclusion directly through our 24/7 live chat support — no account login required.

Gambling is addictive. Know when to stop.

The minimum age to register and play on ji3 is 21 years old, as required by PAGCOR regulations for online casino-style gaming in the Philippines. Age is verified through our mandatory KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

If you or someone you know is struggling with gambling, help is available:

• NCMH Crisis Hotline: 1553 (toll-free, 24/7)
• Gamblers Anonymous Philippines: Regular meetings in Manila, Cebu, and Davao
• DSWD: Contact your local field office for counseling and support services
• ji3 Responsible Gaming Team: Available 24/7 via live chat in the ji3 app

You can also visit our dedicated Responsible Gaming page for more resources and tools.

Yes! The ji3 mobile app is available for download and gives you full access to all games, betting markets, deposits, withdrawals, and account management — right from your smartphone. The app is optimized for both Android and iOS devices. Visit the Download page for installation instructions.

If a game freezes or disconnects during play, don't worry — ji3's system logs all game states in real time. Simply refresh the page or reopen the app and the game will resume from where it left off. If a bet was placed before the disconnection, the outcome is determined by the server and will be reflected in your account history. If you believe there's a discrepancy, contact our support team with the game name, date, and approximate time of the issue.

ji3 works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, keep your browser updated to the latest version. The ji3 platform is fully responsive and works on desktop, tablet, and mobile. For mobile users, we recommend downloading the dedicated ji3 app for a smoother, faster experience.

ji3 customer support is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly in the ji3 app and website — fastest response, usually under 2 minutes
• Email: [email protected] — for non-urgent inquiries, expect a response within 24 hours
• Responsible Gaming: [email protected] — dedicated channel for responsible gaming concerns

Our support team is fluent in both English and Filipino, so feel free to reach out in whichever language you're most comfortable with.